Awesome GTI - Good and Bad

2 experiences with them so far.

N0.1

BAD - Ordered some stuff back in July for which they charge my credit card BEFORE despatch which is illegal! A week later stuff had not arrived and was told that one of the items I wanted was out of stock (so why the f*** did you charge me then!).

GOOD - I spoke to Jim (manager?) and he apologised, gave me an immediate refund and promised me a discount when the goods arrived.

No.2

BAD - Stuff referred to above arrives in stock in October. I get a phone message asking if I still want it. Before I get a chance to reply the stuff arrives in the post and they charge 95 to my credit card!WTF!?

GOOD - Jim had not forgotten his previous promise and given me 20 worth of stuff free. I sent ALL of the stuff back and they refunded me the whole amount + postage promptly.

Doesn't exactly inspire confidence, does it?

 

nope

 

nah, companies are like this. Take your oney as promptly as hell regardless of whether they have the goods in stock!

outrageous!

 

Only used them a couple of times for mail order but found them helpful and good quick service, would reccomend and use them again.

Alan

 

Yup I'd agree with G40 AL. Although you have to bear in mind nobody gets it right all the time.

 

I have dealt with Awesome for many years now and spent many many thousands with them and never once had a problem with them.Great bunch of lads!!!

 

I've used them in person before and couldn't fault Jim's knowledge, friendlyness and help. I'd go back if i was in the area again.

 

We have used them a lot, never had a problem, mostly mail order but they are the people who seem to have the parts we always need.

Always friendly and very helpfull

 

I've had my Golf serviced by them, and they did a new clutch/oil seals for me earlier this year too. Fantastic service, not expensive compared to other garages I got quotes from and really friendly and helpful too!

 

I'd have to agree with all the positive comments above, i've always found Jim, Dan, Andy and co to be a great bunch and helpfull ALL the time!! Stars

 

I too am full of confidence with Awesome.Always take my motor there and get all my bits from there.You must have just been unlucky.People always praise Dubsport but I had a bad experience with them and would never go back.Its swings and roundabouts.I find Awesome more helpful,friendly and genuinely more interested than the other specialists.

PETE

 

Got a Neuspeed rollbar from them, rang up monday morning and it was on the doorstep next day cant fault that.

 

can somone post there web address please?

 

Awesome
Edited by: Mad 20v

 

cheers

 

took a week for me to get my momo steering wheel

 

ive been waiting 15 weeks for my neuspeed

bit of a joke keep saying its on its way

 

built my mk2 vr6-no problems-good job done...

 

Fixed mine no probs, only bad thing they never called me when they said they would, i always had to call them, 100% impressed with the motor now

 

The stuff I ordered took a while but you cant get it right all the
time... Good service is also about how well you sort out your
cock ups when they happen