No not yet, I was awaiting any editing as you can now see the sump needs replacing so that's one bit they were right about.
I have yet to send the letter, I am currently facing having to sell the car & was unsure of whether i could still complain without the car. I've been advised by CGTI admin to get the letter sent asap, which I will do on Monday. With the holidays over I hope to receive a faster response than last time, so will keep you posted.
Letter has been written up & sent. I photocopied it for future reference. Thanks for everything Chris, ill update as soon as I hear a reply & post pics of the letter etc. My fingers are crossed they refund me as I could really do with the
Fairly poor response, keeping well out of the technical detail. What have the modifications got to do with it? What do they expect after 30 years? Trading standards? This is a case in point why the motor industry has the reputation it has. If the franchised VW dealers cannot lead by example with some level of basic integrity - in this example they clearly do not - then you cannot expect any better from non-franchised outlets.
'Any further correspondence in relation to this matter will be added for reference purposes but may not receive a response' Simply put anything you send into us regarding this will be filed in the bin!
does your local radio have a bit each where moaning locals can phone in and the radio steps in the get some help might be worth a email ?
I think it's actually 29years old, turns 30 this year, but that is irrelevant as they didn't even answer the main points. Do you think maybe with it being the same guy replying, that he was a little worried about the reply & just wrote this to fob me off? Im unsure of any local radio stations that do that, but it's a good idea though
find out what the local bbc station is and email and ask if they do any consumer help programes sounds like a standard fob off letter you might want to edit out your own details on the pics
one other idea pistonheads forums has a few solicitor types and people that maybe able to offer sound advice maybe join up and get a few posts under your belt and then put up a well writen request for help
send a letter off to somebody further up the line and dont wait weeks before replying you need to be right on there case.
